FAQ's

 

Find the answer to some of the most commonly asked questions here!

Photo Booth FAQ's

An open photo booth unlike the old fashioned photo booths you may have seen in the past, does not have any walls, doors or curtains around the booth.  We find this allows for great guest interaction during photos and alot of fun!  Open photo booths are also great for those big group shots!

Whilst we mainly service Brisbane, we are happy to travel to events up to 250km away!  Additional km’s further than 25km from Griffin, 4503, are charged at $1 per km.

The easiest way to calculate your travel cost is to check availability for your date then enter your venue address for the confirmed total.

Our photo booths require a minimum space of 8ft between the backdrop and photo booth and 7.5ft height.

Our photo booths cannot be set up where there is any obstruction to fire exits or access ways. 

As guests naturally congregate around photo booths, it’s worth considering not having the booth in an area where people need to access regularly, such as the bar or buffet table.

Due to the nature of the backdrop being high and free standing, it is recommended, but not essential, that the backdrop be positioned in front of a wall or similar.

Please contact us if you need any assistance in deciding where to place your photo booth.

As our photo booths are heavy equipment on wheels, step free access with no steep inclines from the place of unloading to the set up area is required.  If there is no step free access or you are uncertain of the suitability, please contact us to discuss options prior to booking.

Parking is required for the duration we are on site, so please let us know if this is not readily available at your venue or is limited.

For venues in the city, as well as some others, we may need to park in a public car park.  If this is the case, this charge will be added to your booking.

Whilst we can accommodate outdoor bookings in certain situations, all bookings received instantly through our website are assumed to be indoor.  If you would like your photo booth set up outdoors, please contact us prior to booking to confirm.  If we do agree to set up outdoors, this must be under cover and protected from any elements such as wind, rain and direct sun.  A gazebo, marquee or porch on a hard flat surface is sufficient as long as there is a power supply.

1 x standard power point is required within 10m of the set up location.  If the power point is further than this, please advise us upon booking so we can bring extra extension cords.  We cannot share a power board with other items, our extension cord needs to be plugged directly into the power point.

All our equipment is tested and tagged.

Our attendants arrive approximately 45mins – 1hr prior to your photo booth start time to begin unloading and setting up.  The attendant will commence packing away at the end of your booked time.

If you are not wishing for your photo booth to start until later but will already have guests there or arriving prior, we recommend you book idle time.

Idle time allows the photo booth to be set up, however not operational until your booked start time.

This is ideal for the start of your event if you want the photo booth to start later than your event does, however don’t want us bringing equipment through your event and setting up whilst guests are there.  Your photo booth will be all ready and set up for the start of your idle time, but not turned on until your booking start time.

Idle time can also be used at the end of an event if you don’t want us packing away and taking out equipment whilst your event is still in progress.

Whilst we recommend you pre-book extra time prior to your event, which also means you receive a lower rate, it may be possible to extend on the night. 

This will be subject to availability of the attendant at the time and if available, charged at a rate of $75 + gst per hour for digital only packages, and $100 + gst per hour for packages with prints.

Any extra time on the night must be paid either via cash or credit card before the time will be extended.

For each event we include a selection of signs & speech bubbles suitable for your type of event.

If you would like to add a prop box including fun items such as hats, glasses & other props, this can be done for an additional fee.

The backdrop can be selected during the process of you submitting your booking.  You can view our backdrop options here.

Once your booking has been made, you will receive access to your client portal where you can then select your template and customise with the wording you wish.  We will send a proof to you of the template prior to your event to approve.

You can view our standard templates here.

Absolutely!  If you would like to purchase a custom template and/or welcome screen, simply let us know what your theme is and the wording you would like.  Any images such as inspo you have seen online or invites, decorations to match etc. will greatly help us in this process.

We will send a proof of your custom template and/or welcome screen for you to approve or make any changes needed prior to your event.

A GIF is 4 individual photos that are put together to make a fun animation.

Our standard package including prints comes with 2 prints per session.  If you opt for our unlimited package this means that everyone in the photo (no matter how many have managed to squeeze in!) receives a print if they wish, along with an extra one for the guest book!  This is by far the better option if you are anticipating group photos or having a guest book.

All packages include an online digital gallery which is sent to you within 3 working days of your event.

The online gallery can either be publicly viewable or you can request for it to be password protected for your viewing only.

One of our friendly attendants will be there to set up and pack down and remain at your event for the duration of your active photo booth time.  The attendant will assist your guests in using the booth, obtaining their photos and encourage guests to leave messages in our guestbook for you!

Whilst its not compulsory to provide a meal or drinks for your attendant, it’s always much appreciated and keeps our attendants very happy!

By the time the attendant prepares equipment for your event, travels to you and sets up your event, they have usually already been on shift quite some time before your event even commences.  

Most venues provide a crew meal at a much lower cost than your guest meals, so please request this from your venue co-ordinator if you are wishing to supply a meal.

You can certainly provide your own guest book, however guest books not provided by us are not permitted to be in the photo booth area.  Please arrange a separate area for guests to go to in order to complete your guest book if you are wishing to provide your own.  Alternatively, why not add one of our leather bound black paper guest books to your booking wich also comes with top quality pens and adhesives!

Candy Cart FAQ's

Whilst we mainly service Brisbane, we are happy to travel to events up to 250km away!  Additional km’s further than 25km from Griffin, 4503, are charged at $1 per km.

The easiest way to calculate your travel cost is to check availability for your date then enter your venue address for the confirmed total.

The candy cart measures 1.8m tall and 1.5m wide.  If you have added balloons to your cart, please ensure there is extra space for these.

Our candy carts must be set up on a solid, level, dry surface.  

Please contact us if you need any assistance in deciding where to place your candy cart.

Please ensure there is easy, and reasonably close access available from the loading area to the location you would like your candy cart setting up.  1 flight of stairs is OK, however please advise us of this in your booking form.

Parking is required for the duration we are on site, so please let us know if this is not readily available at your venue or is limited.

For venues in the city, as well as some others, we may need to park in a public car park for the duration of set up and pack down.  If this is the case, this charge will be added to your booking.

Our bookings close 6 days prior and it is at this point we will schedule in exact set up & collection times with you.

Whilst we can set this up outdoors, please ensure this is undercover and protected from any weather elements such as wind & rain.  If we do agree to set up in a location that is not undercover, this will only be done if there is no risk of rain or bad weather on the day of the event. 

If set up is in a park or a public space, you must not leave our equipment un-attended after your event until we have arrived to collect it.  We will arrange these times with you after booking.

Setting up in a park or public space means we are very limited to the times we are able to set up in advance of, and after an event, as our equipment must not be left unattended.  Due to this we quite often have to double back on ourselves from other jobs along with providing extra staff. 

The surcharge for setting up in a park or public space is $50 + gst.

As the weather can be unpredictable, especially when booking in advance, we always recommend you having a wet/bad weather back up plan for your event.

If we are unable to set up on the day due to wet/bad weather, and you do not have a back up plan, we unfortunately are unable to refund your booking.

For our lolly & dessert carts we provide a mixed selection of lollies & desserts.  These are not confirmed in advance due to availability at the time of your event.  We can however assure you they will be delicious and a good selection to cater for all your guests!  If you have dietary requirements however, please contact us to discuss accommodating these. 

If you are wanting to select your own lollies and/or desserts, we would recommend you hiring the DIY cart and providing these yourself.

Picnic Table FAQ's

Yes!  Our picnic tables are available for both delivery and set up by us and also collection and return by yourself.  A flat fee of $100 + gst applies for delivery, set up & collection, however this is waived if you are also hiring a photo booth or candy cart from us.

Your date of pick up is the date you have made your booking for.  You can then return the equipment within 3 days.  Exact times for pick up and return will be confirmed with you in the week prior, however we are very flexible around this.

Whilst we mainly service Brisbane, we are happy to travel to events up to 250km away!  Additional km’s further than 25km from Griffin, 4503, are charged at $1 per km.

The easiest way to calculate your travel cost is to check availability for your date then enter your venue address for the confirmed total.

Our picnic tables are 120cm long.  If you are collecting yourself, please ensure these fit in your vehicle.  Most cars, even small ones, will fit the picnic tables providing your back seats can fold flat.

Generally, our picnic tables are set up connecting in a row.  Due to space and allowing people to still socialise, we usually set up a maximum of 4 tables in a row.   If you have 6 tables for example, it would be 2 rows of 3 tables.  We can work with you depending on your space and requirements however, so please just let us know if you are after a different set up.

When setting up picnic tables in a row, we allow for 4 people at each table and then 1 person at each end of the row.  4 picnic tables in a row for example would accommodate 18 people.

If you are anticipating most of your guests are adults or will be seated at the same time, we would recommend you booking an additional table or 2 to allow a bit of extra room to space out.

Please ensure there is easy, and reasonably close access available from the loading area to the location you would like your picnic tables setting up.  If you are not sure of this, please contact us to discuss.  The tables need to be set up on a dry, flat surface, and undercover if there is any chance of rain.

Parking is required for the duration we are on site, so please let us know if this is not readily available at your venue or is limited.

For venues in the city, as well as some others, we may need to park in a public car park for the duration of set up and pack down.  If this is the case, this charge will be added to your booking.

Our bookings close 6 days prior and it is at this point we will schedule in exact set up & collection times with you.

Setting up in a park or public space means we are very limited to the times we are able to set up in advance of, and after an event, as our equipment must not be left unattended.  Due to this we quite often have to double back on ourselves from other jobs along with providing extra staff. 

The surcharge for setting up in a park or public space is $50 + gst.

As the weather can be unpredictable, especially when booking in advance, we always recommend you having a wet/bad weather back up plan for your event.

If we are unable to set up on the day due to wet/bad weather, and you do not have a back up plan, we unfortunately are unable to refund your booking.

Helium Balloons FAQ's

The standard float times are as follows:

Standard latex – Approx. 8-12 hours

Large numbers, letters or shapes – 1-3 weeks

Standard foils – 1-2 weeks

Giant latex – 5-10 days (personalisation lasts approx. 24hrs)

Our standard latex float time can be extended to approx. 2-3 days.  This is an additional charge of 50 cents + gst per balloon

If you are picking up from us in Griffin, we will arrange an exact time with you in the days prior.  If you know the time you need to collect in advance, please just let us know.  We are very flexible around this.  Please consider the float time of the balloons and when your event is when arranging pick up.

We offer local delivery of our helium balloons on orders of $100 + for a fee.  Please contact us to obtain a quote on this.

Whilst we only use high quality professional balloons, please remember that these are still balloons and need to be cared for in order to have them looking just as great for your event as when you picked them up from us!

The balloons will be provided to you in bags for easy transportation, however please ensure that there is nothing sharp etc. in your vehicle that may pop them.  Do not leave balloons in your vehicle and take them straight out as soon as you reach your destination.

Once you are at your destination, please remove them from the bags as soon as you are able to in order to maximise the float time.

Balloons being touched or knocked around such as by children playing with them, will not last as long, however will definitely entertain the kids!

Unfortunately even with the best care in the world balloons can sometimes pop.  Once they have left us, we cannot be responsible for any popped balloons.

We will not under any circumstances supply any balloons intended for release outdoors.  Releasing balloons in Queensland is considered littering and penalties apply.  Balloons released then falling back down end up in all types of landscapes including waterways, oceans, bushland and farmlands.   This poses extreme risks to our wildlife.

We have a wide selection of colours – way too many to list or show you every one!  We would recommend taking a look at the gallery on our website to see if you see colours you like, or just let us know what you need!  Please also feel free to ask us to assist in your colour selection to match a theme etc. 

For larger orders of 250 + balloons we can certainly provide you with a quote for this. 

Just like the balloon colours, we have way to many too list or show you every one!  We would recommend taking a look at the gallery on our website to see if you see previous ones we have done that you like, or just let us know what you need!  Please also feel free to ask us to assist in your selection to match a theme etc. 

The only latex balloons we use are professional quality and made from 100% natural latex.  Latex balloons are not plastic.  They are a plant based product made from natural rubber harvested from rubber tree plantations which are a renewable resource.  Latex is a natural product of the Rubber Tree Per Cambium and breaks down and decays when exposed to the elements of nature.

Foil coated mylar balloons are not bio-degradable.

For all balloons we ensure we dispose of them in a responsible way and encourage customers to do so also.

Uninflated or popped balloons can present a choking hazard.  Please ensure children under the age of 8 are supervised with balloons.

Balloon Decor FAQ's

We offer local delivery of our 1.5m garlands and balloon towers on orders of $100 + for a fee.  Please contact us to obtain a quote on this.

For larger decor items that require installation, there is a flat fee of $100 + gst for delivery, installation and collection of any equipment afterwards.  This delivery fee is waived if you are also hiring a photo booth or candy cart from us.

For larger orders of 250 + balloons we can certainly provide you with a quote for this. 

If you are picking up from us in Griffin, we will arrange an exact time with you in the days prior.  If you know the time you need to collect in advance, please just let us know.  We are very flexible around this.

Air filled balloons are fine to be collected either the day of your event or the day prior.  We will provide them to you in a bag and recommend you keep them in the bag until the day of your event to maximise their “freshness”.

Whilst we only use high quality professional balloons, please remember that these are still balloons and need to be cared for in order to have them looking just as great for your event as when you picked them up from us!

The balloons will be provided to you in bags for easy transportation, however please ensure that there is nothing sharp etc. in your vehicle that may pop them.  Do not leave balloons in your vehicle and take them straight out as soon as you reach your destination.

We recommend your air filled balloon decor be left in their bags until your event day.

Once at your destination, it is best if you try and keep them in a reasonably controlled temperature and away from any outside air or direct line of fans/air-con etc.

Unfortunately even with the best care in the world balloons can sometimes pop.  Once they have left us, we cannot be responsible for any popped balloons.

Air filled balloons can last weeks, months even.  Whilst remaining structurally intact, balloons will start to look not as “fresh” as when they were first made however.

The longevity of them depends a large amount on how they are cared for.  Balloons kept inside with no direct air flow from open doors, fans, air cons etc. will last a lot longer than balloons outdoors or in a doorway.  When balloons are exposed to outdoor air and temperature changes, they can oxidise pretty quickly.  This can cause the balloons to have a “white” effect to them.  The majority of the time the balloons will stay structurally intact however just not look quite as “fresh” as when first set up.

Balloons being touched or knocked around such as by children playing with them, will also not last as long.

Whilst the balloons can absolutely be set up outdoors, please be aware of a few things:

Balloons, when in direct sun or high temperatures, can pop.  Whilst we only use professional quality balloons that usually withstand the elements pretty well, dark balloons such as black, navy, dark purple etc. tend to pop quicker in the sun.  This is something to consider when selecting your colours.

When balloons are exposed to outdoor air and temperature changes, they can oxidise pretty quickly.  This can cause the balloons to have a “white” effect to them.  The majority of the time the balloons will stay structurally intact however just not look quite as “fresh” as when first set up.

For balloon decor not on a stand/frame such as garlands and towers, the balloons are yours to do as you wish at the end of the event!  A lot of people keep these or separate them up for kids to take home.  Unless we are returning to your event to collect other equipment, the removal and/or disposal of balloon decor is your responsibility.  If you are wishing for us to return to your venue to remove the balloon decor, please request a quote from us for this in addition to your booking.

For balloons attached to any of our equipment, please remove these prior to our attendance if you are wishing to keep them.  The way balloons are installed on our arches, hoops & columns means they are not easy to take off in bulk, however “twisting” some balloons off if you wish is possible and can keep any children entertained after the event.  Please ensure any balloons you keep are disposed of correctly.

Any balloons still remaining on our equipment when we return to collect will be disposed of for you.

Once you have finished with your balloons, please dispose of them responsibly by popping or cutting them and putting them in the bin.

We have a wide selection of colours – way too many to list or show you every one!  We would recommend taking a look at the gallery on our website to see if you see colours you like, or just let us know what you need!  Please also feel free to ask us to assist in your colour selection to match a theme etc. 

If you have seen colours you would like on balloons we have previously done, please upload a screenshot of the balloons when completing your booking.

Otherwise, please simply note your preferred colours in the additional info field of your booking, or any theme you would like us to match your balloon to.  Please feel free to upload any images you feel may help us with selecting your colours such as corporate or team logos.

Just like the balloon colours, we have way to many to list or show you every one!  We would recommend taking a look at the gallery on our website to see if you see previous ones we have done that you like, or just let us know what you need!  Please also feel free to ask us to assist in your selection to match a theme etc. 

Many pieces of our balloon decor are on a stand or frame that will need to be collected at the end of your event.  This includes, but is not limited to, arches, hoops, walls and columns.

The only latex balloons we use are professional quality and made from 100% natural latex.  Latex balloons are not plastic.  They are a plant based product made from natural rubber harvested from rubber tree plantations which are a renewable resource.  Latex is a natural product of the Rubber Tree Per Cambium and breaks down and decays when exposed to the elements of nature.

Foil coated mylar balloons are not bio-degradable.

For all balloons we ensure we dispose of them in a responsible way and encourage customers to do so also.

Uninflated or popped balloons can present a choking hazard.  Please ensure children under the age of 8 are supervised with balloons.

General FAQ's

Pick up is from 7 Summit Street, Griffin, QLD 4503.  This is by appointment only.

Yes, most definitely!  We have full liability insurance and are able to provide a certificate of currency to your venue where this is required.

A 25% non refundable deposit is required at the time of booking in order to secure your date.  Full payment must be received no later than 14 days prior to your booked date.  

We accept payment via credit or debit card, PayPal, bank transfer or Latitude Pay.

You are able to make any instalment payments on your booking you wish, up until 14 days prior to your event.  All balances must be paid in full by this point.  There is no minimum amount for each payment.  

We also offer Latitude Pay which allows you to pay the full amount on your booking to us and then make your regular re-payments to Latitude Pay.  This is particularly handy when your event is less than 14 days away.  In order to utilise this, you first need to have an account with Latitude Pay directly.  If you do not have this and are wishing to apply, please refer to www.latitudepay.com.au.

Any bookings cancelled at least 14 days prior to your event are fully refundable less your 25% initial deposit.  Any bookings cancelled within 14 days of your event are unfortunately non refundable.

Any bookings affected by Covid-19 restrictions or lockdowns can be postponed free of charge, subject to availability of your new date.  If you decide to completely cancel your booking, the standard cancellation policy will apply.

All our staff are fully vaccinated for Covid-19.  

Pick up – Once our equipment has left our door it is considered to be in your possession and you as the customer are responsible for any loss or damage to our equipment.  This includes damage by any of your guests or third party whether it is intentional or accidental.

Delivered items – Once our attendant has set up the equipment and left the premises, it is considered to be in your possession and you as the customer are responsible for any loss or damage to our equipment.  This includes damage by any of your guests or third party whether it is intentional or accidental.  You are responsible for our equipment until our attendant returns to your event to collect.

For events where our attendant is remaining on site for the duration, any damage caused intentionally or due to negligence or reckless behaviour by your guests or third party is considered your responsibility as the customer. 

All loss and/or damage incurred by us will be invoiced to you and full payment due within 7 days.

 

Once you have a confirmed booking with us, you will then have access to your online Client Portal.  Here you can view your booking details, make payments, view your contract, view any agreed upon artwork or images, select your photo booth template and message us.  Keep an eye on any special offers that pop up from time to time leading up to your event in your Client Portal also!